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FedEx is our Preferred Carrier
If you have questions, or require special arrangements, call us at 1-800-833-8980.
Terms and Conditions
All payment must be made in US Dollars. Adhesives must be sent by ground service. No exceptions. If an adhesive is to be shipped internationally (including Canada) you must call (505) 344-8433 to make arrangements and additional charges will be made by the shipper. A 25% restocking fee applies all to returned items. Orders shipped to addresses in New Mexico pay an additional sales tax of 7.5%. If your business is tax exempt, please fax your New Mexico Non-Taxable Transaction Certificate to (505) 344-6306. All orders must be prepaid by check or credit card.
Return Policy
Call customer service for an RMA Number before returning any items. Please note that not all items are returnable. Returns must be made within 30 days of receipt of goods. A restocking fee of 25% will be applied to all returns. If your order is damaged in shipping, contact Jule-Art within 5 days of receipt of shipment. Retain all packing materials. Custom work and printed items are not returnable.
Made-To-Order Items are not returnable. Your Customer Service Representative will notify you if your item is a made-to-order product.
Damaged Items
If your order is damaged in shipping, contact Jule-Art within 5 days of receipt of shipment. Retain all packing materials.
Wholesale Buyers Policy
Registered wholesalers are asked to place orders over our $50 minimum. Orders below $50 will be assessed with a $7.95 Handling Fee.
Ground Shipping ESTIMATES are as follows:
$14.00 for orders 50.00 and under
$17.00 for orders 50.01 – 75.00
$20.00 for orders 75.01 – 100.00
$25.00 for orders 100.01 – 150.00
$5.00 more for each additional $50.00 in order amount
Additional charges may apply to bulky items, residential deliveries, overnight delivery, second-day air, or shipments outside the Continental US. We will contact you if the shipping and handling vary more than $8 from the above schedule. On ground shipment orders please anticipate a 1 to 2 week delivery time.
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